Question 1

Why don’t you have peanut butter cookies?

Accepted Answer

Peanut products are prohibited in schools, and moms take our cookies to school all the time. We are an approved, peanut-free bakery for school treats and functions.

Question 2

Why does it take at least a week for my custom iced cookies?

Accepted Answer

Each of our iced cutout cookies is made in our bakery and crafted specifically for your order.  A week's lead time allows us to schedule your custom order and make sure the timing works for mixing, cutting out, icing, decorating, and packaging your cookies. However, it's best to plan ahead since our production schedule fills up, especially around the holidays. Artistry takes a bit of time, but the smiles you see at your event will be worth planning ahead!

Question 3

Do you have iced sugar cookies available for same-day purchase in your store?

Accepted Answer

We make round, iced sugar cookies daily, and are available for purchase on a first-come, first-served basis only.  During certain holidays, we sometimes offer seasonally appropriate designs or specialty packages.

Question 4

Why are Monday orders a problem?

Accepted Answer

Since we give our employees the day off on Sunday, orders that go out on Mondays must be iced and decorated on Friday. This can risk the freshness of your cookies. Occasionally, we take orders for late in the day on Monday, allowing us to ice, decorate, and package them to be picked up before we close.

Question 5

What is an edible image?

Accepted Answer

Imagine printer paper with a layer of icing spread evenly over it. We purchase our icing sheets from a bakery supply company and print on them the same way you would a regular piece of paper. The difference is in the edible ink. We can reproduce just about anything on an edible medium that can be used on custom cookies. Edible images are especially good for corporate logos and photos.

Question 6

Do you deliver?

Accepted Answer

We do not.  Orders are scheduled to be picked up during business hours at our shop.

Question 7

Why do I have to pay when I place my order?

Accepted Answer

Believe it or not, people have placed an order and not picked it up. This leaves us in a bind with the expense of the cookies and the labor that went into them unreimbursed. Your payment reserves your spot on our calendar. We are able to use our Square system to invoice you for your cookie order if you are unable to make a trip to the shop.

Question 8

Do you offer gluten-free cookies?

Accepted Answer

Some people who only eat gluten-free foods could actually be affected by the standard all-purpose flour in our store’s environment. Since we cannot guarantee a completely gluten-free environment, we choose not to risk the health of our customers by attempting to provide a true gluten-free product.

Question 9

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards as well as mobile payments such as Apple Pay.  If you need to make a payment remotely, we can send you an electronic invoice so you can use our secure online payment process to safely submit your information.  For your protection we don't take credit card numbers over the phone, or save your credit card information.  
 
We can also accommodate corporate payment processes with on-file billing.  Please call the shop to discuss convenient options for recurring orders.

Question 10

Do you make cookie cakes?

Accepted Answer

No, but with over 1,000 cookie cutter shapes for our signature iced sugar cookies, we can find something to fit your event.